Frequently Asked Questions

Everything you need to know about your ÉTERNE experience.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days.

Where are ÉTERNE garments manufactured?

Our collections are designed and ethically manufactured in Los Angeles, California, using high-quality textiles sourced from sustainable mills.

How do I care for my ÉTERNE pieces?

To maintain the longevity of our fabrics, we recommend machine washing cold on a gentle cycle and laying flat to dry. Specific care instructions can be found on the interior label of each garment.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and import duties are calculated at checkout based on your destination country.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.