Returns & Exchanges

At ÉTERNE, we strive for timeless satisfaction and offer a seamless return process for items in their original, unworn condition within 30 days of delivery. Please ensure all tags remain attached and the garment is free from any signs of wear or alterations.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box or a similar protective mailer, including the provided packing slip inside.

3

Attach the Label

Download and print the prepaid shipping label from your email and affix it clearly to the outside of your package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing